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19/02/2019

Home delivery is better for the environment!

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Duval Union Consulting
Wednesday, 28 November 2018 / Published in Digital
Banner Vehicles

Home delivery is eco-friendly and money-smart

Every day, more and more delivery vans are racing around to deliver packages. Younger generations have grown accustomed to the luxury of ordering items online and having them delivered at home for free, preferably on the same day.  Public debate has started to address the negative impact of this consumption behaviour on the environment and traffic density. However a closer look at the issue uncovers the undeniable fact that home delivery of groceries has a huge positive impact on traffic and the environment. Today’s case studies of Ocado (UK) and Picnic (The Netherlands) both serve as living proof that the online grocery business is both ecological and profitable.

Average households in the Benelux shop for groceries two to three times per week. Every two weeks, they often go for a ‘big restock’ of products with a longer shelf life. 90% of families keep the driving distance to their supermarket under ten minutes, mostly by car (65%) and by bike (15%). Only 12% of consumers make this trip on foot. The Dutch are a bit less reluctant to use their bike for grocery shopping, mainly due to a smarter spread of supermarkets throughout residential areas.

This article uses a simplified view in order to convey a general look at the issue, we don’t go into detail as consumers combining grocery shopping with daily commutes or other shopping trips.

Home delivery reduces the distance traveled by 80%

Our first hypothesis: one delivery van can deliver between 20 to 30 grocery packages within a eight-hour workday. Ocado confirmed these numbers in their 2017 yearly report: their vans delivered an average of 21 packages per day, each package consisting of an average of 50 items with a basket size of £100 (of which 46% fresh produce).

Sceptics claim that this doesn’t necessarily imply that less vehicle kilometers are traveled. However, grocery shopping is of a completely different nature than the delivery of non-food items, which are often only ordered sporadically by any given consumer. Grocery shopping is highly frequent, regular and predictable. This allows for modern technologies to analyse and plot the most efficient routes between deliveries within the same neighbourhood. Picnic and Ocado have mastered this technique as they develop their customer base neighbourhood by neighbourhood. Only delivering when a critical mass of potential customers within a certain area is reached, guaranteeing profitability and efficiency. A fine-meshed network of distribution centers, optimized by smart data analytics, contribute to this highly efficient delivery system. These players only operate in densely populated areas in order to keep profitability high, being careful not to burn their cash and efforts in rural areas. Ocado for example offers its services in central parts of the UK, skipping Scotland, Wales and Cornwall. Most parts of the Benelux are very well suited for this type of fine-meshed home delivery.

In The Netherlands and Belgium, we can assume that the average distance to a supermarkt totals an average of three kilometers. An optimised network of distribution centres could therefore reduce the amount of kilometers traveled by 60-80%.

The Green Last Mile

For many people, this feels counterintuitive and sceptics use the following arguments to drive their point home:

  • Delivery vans are much more polluting than a normal family car. Moreover, they consume energy because of the cooling equipment needed to transport fresh groceries.
  • For same day and two-hour deliveries it’s impossible to pre-define an optimal delivery route.
  • A considerable percentage of products will be returned by consumers (as often happens today with clothing and electronics ordered online).
  • Optimal routes and shorter distances are not realistic for all areas in the country.
  • Consumers will probably use the time that they have freed up to drive around for other activities.

Although these arguments could be valid under certain circumstances, the grocery home delivery model has many advantages to tip the balance in its favour:

  • It’s easier to electrify all delivery vans at once (as Picnic has done) instead of waiting for the slow adoption of eco-friendly cars amongst consumers. Home delivery could also be done by bike.
  • Further optimisation of delivery routes, for example by utilising storage space of flats and office buildings.
  • The minimum basket size could be increased, in order to reduce the number of small trips.
  • Grocery delivery could be combined with the collection of returns (non-food), empty packages and waste.
  • Different home delivery services could be combined. Several retailers are already exploring the possibility of combining groceries with prepared meals.

80.000 delivery vans are needed for the Benelux in order to save 685.000 car rides a day.

A second thought experiment starts from the consumer’s shopping behaviour.

The average household goes grocery shopping about 100 times a year. Assuming the average distance to a supermarket is 3 km, this adds up to 600 km of traveled distance per year. Let’s also introduce the (conservative) “home delivery conversion factor” of 50%, assuming that half of these trips are not done by car or are picked up during combined shopping rounds.

In other words, 50 trips per year are left to potentially be optimised by home delivery. In the Benelux alone, this embodies 600 million shopping trips and 3.6 billion kilometers of vehicle distance traveled by 12 million households.

Ideally, we would need 80.000 delivery vans operating in an optimised home delivery model to make this reality, assuming 8 hour productivity per day, 365 days a year, 20 deliveries per day. This investment would prevent at least 2 billion kilometers of distance traveled per year and remove 685.000 cars from our roads per day. Indeed, converting half of our shopping to home delivery doesn’t seem like science fiction anymore. Benefits to the environment and mobility would be considerable. Furthermore, economically there are no counterarguments, with Ocado proving that the online supermarket can be a very profitable business model, with a healthy EBITDA of 6% in 2017.

Traditional retail would be immensely impacted by this development. The bigger the share of home delivery, the less profitability for brick-and-mortar  stores. Not only would the number of supermarkets plummet dramatically, their roles would need to be re-invented in order to provide supreme (ultra-local) convenience and/or experience. Not unlike what happened in the banking sector, where a complete transformation resulted in less, but better offices and more digital service. Although most retailers are experimenting in this area, very few are preparing for the scale and speed of change. With current profitability levels of food retail, a 5% share of home delivery would lead to 50% less shops.

whitepaper food

Click here to read our free ebook on the future of food and beverage

About Nils van Dam

Nils van Dam

Nils van Dam is a seasoned business leader, with more than 30 years of experience in the FMCG industry. He has occupied senior roles at global, regional and local level at Unilever, AB-Inbev and Censydiam in marketing, sales and general management. In his last role, as CEO Unilever Belgium & Luxemburg, he has lead the digital transformation in order to build a future-proof company. Nils has a passion for marketing, change management and business transformation.

In 2018, Nils became Global head of the Food, Beverage and Food Retail practice of Duval Union Consulting . He is also partner and non-executive director at Jacoti, a new tech company in the hearing aids industry and non-executive director at the Brewery of the Trappists of Westmalle.

Digital Middle East – The best digital news of the week!

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DUC MENA
Sunday, 25 November 2018 / Published in Digital, Future Proof Middle East

Every week we’re listing the most important bits and bites you shouldn’t have missed.

Subscribe here to receive our Digital Middle East Newsletter


Dubai’s Majid Al Futtaim acquires UAE mobile wallet app Beam

Beam Wallet Founders

Dubai-based mall operator Majid Al Futtaim has acquired Beam Portal, the owner of UAE mobile wallet app Beam, it announced on Wednesday.

The acquisition grants Majid Al Futtaim ownership of Beam’s IP rights, branding, and e-wallet services across the region. Beam enables retailers to accept mobile payments and engage with customers directly through their smartphones.

The app was recently launched in Majid Al Futtaim fashion and home retail stores in the UAE, and will be expanded across all Majid Al Futtaim retail stores in 2019.

Learn more about Majid Al Futtaim acquiring Beam


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UAE and Jordan sign $100m agreement to support entrepreneurs

King Abdullah II

The UAE and Jordan have signed a $100 million agreement aimed at financing micro, small and medium-sized enterprises (SMEs) in the kingdom.

The agreement, signed at Al Husseiniya Palace by the Khalifa Fund for Enterprise Development and Jordan’s Crown Prince Foundation, is aimed to support entrepreneurship and underpin the Jordanian government’s efforts to ensure a stable and balanced economy, state news agency WAM reported.

It targets financing around 22,000 projects over five years and creating around 28,000 job opportunities for Jordanian youth.

Learn more about this agreement


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8 agreements signed between Bahrain and Shenzhen

Bahrain China Roadshow Shenzhen

This week, a senior delegation from the Kingdom of Bahrain visited Shenzhen to discuss opportunities to strengthen cooperation.

The two cities have forged a number of business links since Bahrain EDB inaugurated in June 2018 its representative office for Southern China in Shenzhen, aiming to facilitate more investments by Chinese companies in Bahrain.

“Our partnership with Shenzhen was built on common heritage as open and innovative business hubs with shared economic interests. We are very pleased to see our ties with this vibrant city continue to strengthen and believe these agreements will help us move towards a new era of collaboration,” said HE Sheikh Hisham Bin Abdulrahman Al Khalifa.

This week, Bahrain signed eight landmark agreements with Shenzhen in the areas of technology and transportation.

Discover the 8 agreements signed between Bahrain and Shenzhen


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SeedStars Palestine winning team selected!

SeedStars Ramallah 2018 is one of the main events of the Global Entrepreneurship Week Palestine.

7 best startups competed to be crowned the most promising seed-stage startup of Seedstars Ramallah 2018. The first winning startup was Inggez , who will have the opportunity to join the global Seedstars Family and take part in the regional and global Seedstars Summits that include tried and tested bootcamp and investor forum.

Discover the winning teams of SeedStars Palestine


About Duval Union Consulting

We are new-style management consultants focusing on transforming and growing organizations in a digital-first world with offices in Europe and the Middle East. New-style? Co-created business strategy, custom-made transformation trajectories and actual experienced business advisors are only some of our differentiators and why clients love to work with us. We design the future of your business together.

Click here to find out more on how we can help you make your company future proof

Duval Union Consulting – Digital Digest

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Duval Union Consulting
Friday, 23 November 2018 / Published in Digital
Digital Digest

On a weekly basis we’ll highlight 4 articles that caught our attention while doing our research. We’ll show you key events or trends in the digital world that you shouldn’t have missed this week. All articles were gathered and processed in our Trendbase tool.


Carlings launches digital-only Capsule Collection

Carlings Launches Digital-Only Capsule Collection

Scandinavian retailer Carlings has launched a new capsule that only exists digitally. Titled “Neo-Ex,” the collection works by users uploading a posed picture of themselves. Once the picture has been uploaded, and the digital pieces purchased, Carlings’ team of 3D designers fit the clothes to the image to make it appear that the user is wearing the pieces in real life.

As well as being influenced by the impact of social media, “Neo-Ex” is also intended to reduce waste. Due to being digital-only, the collection is described as being “completely without negative environmental impact.”

Read more about the Collection here


Ahold Delhaize introduces its own digital media lab

Ahold Delhaize introduces its own digital media lab

With the ongoing rise of e-commerce, grocers have more reason and access to technology than ever to leverage customer data to personalize the shopper experience. Digital media services make it easier for grocery companies to boost online traffic and sales, grow revenue and help suppliers maximize their online marketing dollars.

Ahold Delhaize has been heavily focused on technology and digital efforts lately, announcing plans to double online sales in the next few years and unveiling its investment in robotics. It’s clear that the company is serious about expanding its e-commerce capabilities and utilizing every digital tool possible to strengthen its position.

Read more about the Ahold Delhaize digital media lab here


Large ‘Tesla ships’ all-electric container barges are launching this autumn

Large ‘Tesla ships’ all-electric container barges are launching this autumn

The Dutch company Port-Liner is building two giant all-electric barges dubbed the ‘Tesla ships‘. The company announced that the vessels will be ready by this autumn and will be inaugurated by sailing the Wilhelmina canal in the Netherlands.

The 100 million-euro project supported by a €7m subsidy from the European Union is expected to have a significant impact on local transport between the ports of Amsterdam, Antwerp, and Rotterdam.

Read more about the ‘Tesla ships’ here


New ways of working in the company of the future

New Ways of Working in the Company of the Future

Peter Thomson argues that firms are still applying Industrial Age working practices to the new Information Age work patterns. Organizations are still run as hierarchical command systems in a world of networked individuals and self-employed entrepreneurs. Today we are in the middle of the Information Revolution, facing fundamental changes to the way we live and work. The difference is that the current revolution is bringing as much change in a decade as was spread over a century last time.

Thomson states that the main issues pushing this tsunami of change are flexible/smart working and increasing demand for work/life balance and job satisfaction. In order for this transformation to work well, nothing less than a revolution in management practices must happen.

Read more about the ways of working in the company of the future


About Trendbase

Trendbase LogoAll trends were gathered and processed in Trendbase. Trendbase is a tool that helps you to gather and categorize industry trends, identify those trends and add context to them and to share that knowledge within your organization to inspire and educate people.

About Duval Union Consulting

We are new-style management consultants focusing on transforming and growing organizations in a digital-first world with offices in Europe and the Middle East. New-style? Co-created business strategy, custom-made transformation trajectories and actual experienced business advisors are only some of our differentiators and why clients love to work with us. We design the future of your business together.

Click here to find out more on how we can help you make your company future proof

Kicking Amazon’s Ass: 7 Successful Strategies

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Duval Union Consulting
Friday, 23 November 2018 / Published in Digital

Walmart and Kroger on Amazon’s Turf

Every article or keynote today talks about digital disruption, perfect storms, tsunamis and transform-or-die. We also published our own view on how the food & beverage market is changing rapidly and how food retail will be the first victim that will need to ‘become future-proof’.

However, with the looming threat of Amazon, digital players and hundreds of startups – the big traditional retailers in the US are striking back with carefully planned strategies. Walmart and Kroger in particular have defined a strategic framework in which to operate for the years to come. With a clear vision of the future and a growing data-driven market knowledge, they are making smart moves to kick Amazon’s ass. Kroger and Walmart are winning back online dominance as well as the hearts of the consumers, right on Amazon’s turf.

Walmart & Kroger: The Blueprint

1. FROM DATA TO INSIGHTS AND PRIVATE LABELS

Amazon is notorious for leveraging its huge amount of transactional data to gain market insights and grow its private labels. In less than 3 years, they have dethroned Duracell as the market leader in the battery market. After building a strong base of private fashion brands, Amazon is now venturing into consumer goods and it is quickly snatching away market share in high margin, high volume products like bottled water, snacks, baby care products, vitamin supplements and paper towels. Amazon Launchpad is a platform where startups can showcase and test their new products, which is an ideal breeding ground for new products in the food market. And no surprise, again Amazon has all the data.

Recognising this huge opportunity and strategic necessity, Kroger, Target and Walmart have started to invest heavily into the R&D and marketing of their private brands as well.

To the dismay of the large branded manufacturers like Unilever, Kellogg’s and Nestlé, these private label initiatives are a big success and growing at a rapid pace. Carrefour recently even started testing private-label-only supermarkets, a bold statement that up to now does not bother the shopper too much.

In under 3 years, Amazon has dethroned Duracell as the market leader in the battery market.

Data Enabled

The most important prerequisite for success is a working data-engine, consisting of a strong data-team and a clear data-gathering strategy. Apart from the growing private labels, being data-enabled as a retailer facilitates several quick wins:

  • Personalised offerings & marketing
  • Smart localised pricing and promotions
  • Optimizing product assortment and smart shelves
  • Improve the shopping experience by predictive analysis of the busiest times of the day
  • Real-time insights into market trends and consumer behaviour
  • Optimise process efficiency and logistics throughout the supply chain
  • Better insights in shop locations and future high potential areas
  • Reducing churn and trading up light users

2. (FREE) HOME DELIVERY IS A NO-BRAINER

Amazon’s strongest differentiators today are frictionless, free home delivery and very competitive consumer price levels. Picnic (The Netherlands) and Ocado (United Kingdom) are already proving that “the online supermarket” can be a sustainable and profitable business model. In the war for the highest customer perceived value, the following universal rules of competition still apply:

  • “The First Mover Advantage”: the first player to claim a proposition has a considerable head start.
  • “Fast Follower & Performance Leader”: in rapidly changing categories, it is not necessary to be the first mover. As long as you quickly become the best in class and maintain that level.
  • “Deny Your Competitor Any Form Of Differentiation”: if a competitor is not able to differentiate himself from the existing offering, he has outlived his relevance

Taking this in mind, and considering that the adoption of online grocery shopping is growing in the double digits every year, there really is no excuse for supermarkets not to invest heavily in free home delivery and to be the absolute best in class. Online groceries in the US are estimated to grow from 3% of sales currently to 12% by 2025, or $120 billion, reflecting compound annual growth of 28%. Walmart is taking the lead in the US, and is expected to overtake Amazon in the online grocery business this year. Kroger and Target are successfully catching up, having an expected market share of 7% and 2% respectively by 2025.

Investing in the right upcoming technologies could be key to roll out home delivery on a big scale. These include autonomous delivery vehicles, which Kroger is testing actively, and smart analytics for optimised delivery routes, a technique that Picnic has mastered.

Consumers want ultra-convenient home delivery and they want it now.

3. RETAILERS MUST BECOME SERVICE PROVIDERS

Amazon and big retailers are going the extra mile to get even closer to the consumer. For them, the retail value stream doesn’t end at the purchase. It is expanding its expertise to last mile logistics and in-home technology. Earlier this year, Amazon bought 20,000 delivery vans with the ambition of building their own delivery fleet, a smack in the face for its current logistics partners. Not only will the tech giant soon be able to handle all of its own deliveries, they will  also become a delivery partner for third parties. Amazon Key technology moves Amazon technologies literally to consumers’ homes. It allows for couriers to enter your home by opening an electronic lock after which they can place your delivery into your living room (or fridge in case of groceries). Amazon’s non-retail offering is growing to an impressive portfolio of media, entertainment, subscriptions, home-electronics and cloud services, adding up to a total estimated value of $780 for Amazon Prime members.

Not only will Amazon soon be able to handle all of its own deliveries, they will also become a delivery partner for third parties.

Big retail is reacting by providing their own new services. Apart from home delivery, they are investing in Hellofresh-clones and prepared meals. Digital services like convenient shopping apps are also part of the arsenal of big retail in order to capture the consumer’s mind with new unburdening services. Kroger launched a mobile app called OptUp, which helps shoppers eat healthier and allows them to scan products in the aisle in order to find better-for-you alternatives. Shoppable recipes that drop all necessary ingredients into your shopping list are another quick win that grocers are implementing in order to provide their shoppers with inspiration and one-click convenience. Other new on-site services being tested include yoga and zumba classes, peppermint foot scrubs, culinary schools, bike repair stations,  and many others. Everyone is searching for the maximum added value for the consumer.

4. RETAILERS MUST BECOME MEDIA COMPANIES

Amazon has claimed ownership of our consumption decision making by becoming the number 1 search engine for products. In 2018, Amazon surpassed Google as the biggest product search engine. How Amazon’s voice assistant Alexa will further shift this balance, remains speculation. Amazon’s new advertising division has grown to a $2 billion business, and it has invested in Tastemade, a big digital food and lifestyle network.

In order to survive, retailers must acquire the ambition to become media companies as well, especially in light of the crucial importance of data. Kroger and Walmart already grew their own third party advertising platforms. Ahold Delhaize and Albertsons followed in their footsteps and launched their own marketing platforms as well, opening it up to A-brand manufacturers and CPG supplier so that they can engage their consumers in targeted advertising. In terms of content creation, some grocers are taking the lead like Walmart, that partnered with BuzzFeed’s Tasty app. Walmart wants to sell kitchen appliances and food via the platform’s video content. Dutch lowest-price retailer Jumbo made a big move and acquired Smulweb.nl, The Netherlands’ biggest food recipe website. This big switch in market activity requires an ambitious commitment from the organisation’s top level, a considerable investment in assets & skills, and a huge mindset change.

In order to survive, retailers must acquire the ambition to become media companies as well, especially in light of the crucial importance of data.

Retail Media Companies

5. NEW REVENUE STREAMS

As the brutal competition in the grocery market is intensifying and margins are shrinking to a zero-sum game, players are looking to new revenue streams to stop the bleeding. Most of Amazon’s real profits are coming from Amazon Cloud Services (AWS) and its new advertising business.

Kroger openly announced their search for new revenue streams at their 2018 investor conference, as they acknowledge that it’s the only way to sustainably fuel profit growth in the future. Building complementary businesses and making strategic partnerships is the name of the game. What this would look like in concrete terms for Kroger remains unclear, but it will surely include its advertising business and the delivery of complementary services to its grocery offering mentioned earlier.

Examples of successfully generated new revenue streams by retailers include the advertising business mentioned earlier, social selling and affiliate marketing via influencers, venturing into the restaurant business, selling fuel in gas stations near stores, offering new services like food boxes, selling through new channels and integrating vertically into the value chain by buying farming companies.

Kroger

6. SMART PARTNERSHIPS ARE SMART SHORTCUTS

The past years, banks have already mastered the notion of buy or build. The idea that depending on the complexity of a project and the internal capabilities, organisations can decide to either build a digital product themselves, or to buy/partner with a tech-enabled corporate or startup to do it for them.

Big retailers have realised that clearly they are less digitally skilled than banks and they urgently need to find the right partnerships in order to accelerate their transformation efforts.

In grocery retail today, the business rationale behind the partnerships mainly:

  • Kickstarting home delivery and logistics:
    • Walmart acquired Flipkart and partnered with Bringg in order to launch its Uber-like home delivery platform Spark.
    • Kroger partnered with Ocado in order to gain instant access to advanced automated warehouse technology and partnered with Instacart for distribution.
  • Development of digital services and applications:
    • Walmart partnered with Microsoft for the so-called Cloud Factory deal, where developers and engineers of both companies will work on building thousands of internal business apps.
  • Capturing market share and international expansion:
    • Kroger partnered with Alibaba to sell its private labels in China
    • Walmart acquired Flipkart to gain a foothold in India

Kroger Ecosystem

7. A MIX OF BRICK-AND-MORTAR & E-COMMERCE IN THE FUTURE RETAIL ARCHITECTURE

TODAY’S LANDSCAPE

Today, thousands of physical supermarkets are densely spread across the landscape in order to cover as much of the country as possible and deny market share from the competition. Traditional players are entangled in a ‘prisoner’s dilemma’ where even unprofitable supermarkets are built in order to defend territory. This competitive behaviour of the past decades resulted in a highly oversaturated market, filled with supermarkets that are not adapted for the future… Not in terms of layout and experience, nor in terms of store location. The layout of these classic supermarkets is fading in relevance both in terms of convenience and experience. Home delivery, meal boxes and food subscriptions are much more convenient than strolling around in the aisles of boring supermarkets. The real estate legacy is also posing a challenge for big retailers, as the business logic is changing and most stores are not placed in relevant locations for e-commerce distribution, ultra-convenience or experience selling.

THE RETAIL LANDSCAPE WILL RESET

Our recent retail study indicated that the whole retail architecture will fundamentally change. Three distinct functions will define the relevance of a physical location: convenience or experience or e-commerce. If you look at supermarkets today, they are hardly adapted to really fulfill any of these three big needs. Only the the retailers who will be able to anticipate this trend and prepare for the post-storefront era will be able to survive. The right investment in the right store concept on the right location is key to win.

Kroger announced a plan to divest and reinvest in the right store concepts on the right location, if they made all the right calls remains to be seen.

Convenience, experience or e-commerce: if you look at supermarkets today, they are hardly adapted to really fulfill any of these three big needs.

Retail Architecture

CONVENIENCE

Amazon is the king of ultra convenience with their Amazon Go stores where shoppers can walk in and out without having to wait in line at the cashier. And of course, the e-giant is again gathering all the data from this sensor-camera-big data goldmine.

Big retailers like Kroger and Walmart are scrambling to copy this technology as fast as possible. As it has already been proven that consumers highly value the concept and that stores using this technology are much more profitable. Planting this kind of store concepts in high-traffic urban areas is an expensive, but necessary first step for retailers to capture this need of the market.

As Amazon announced 2-hour delivery, the importance of fast, free home delivery is another key service that retailers will need to offer as soon as possible before the new players capture all the attention of the consumer.

EXPERIENCE

Alibaba demonstrated with their revolutionary Hema Supermarkets that the future of retail is hybrid, a trend that hasn’t passed by Amazon unnoticed. The past year, Amazon has aggressively entered the physical retail space. With the acquisition of Whole Foods in 2017, Amazon has acquired 480 high-end stores in premium locations. In addition, the company is starting to build impressive experience-rich flagship stores in top locations, with the 4-star Amazon Store in downtown Manhattan (NY) as the latest addition. Retailers worldwide are testing experience & tasting store concepts, as well as restaurants adjacent to their shops where shoppers can eat, taste and be inspired. As shopping frequency goes up and consumers rush to the supermarket last-minute for dinner inspiration, there are many initiatives retailers can experiment with.

E-COMMERCE

Online grocery shopping is skyrocketing and as a result the relevance and market share of online grocers and distribution centers will continue to rise as well. Big retailers are planting big automated distribution centers in order to quickly cover the market. Some players will most likely try to bridge the gap by converting some of their grocery stores into micro-fulfilment centers. Which of the two strategies will come out on top will depend on the efficiency and profitability.

Recap: What are the successful players doing?

  1. They become data-enabled and are betting heavily on their private labels
  2. They acknowledge that free home delivery is coming sooner than later
  3. They become service providers
  4. They become media companies
  5. They find new revenue streams
  6. They partner with startups and big tech to kickstart their transformation
  7. They understand that the retail landscape is shifting and they have a plan
whitepaper food

Click here to read our free ebook on the future of food and beverage

About Francesco Cilurzo

Francesco CilurzoFrancesco is an experienced business consultant with a bio-engineering background. Throughout the years he built his international career building up experience in Project Management, Production Environments and HR. Within Duval Union Consulting he specializes in the food and beverage industry and retail.

Digital Middle East – The best digital news of the week!

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DUC MENA
Monday, 19 November 2018 / Published in Future Proof Middle East

Every week we’re listing the most important bits and bites you shouldn’t have missed.

Subscribe here to receive our Digital Middle East Newsletter


We interviewed Dina Sidani, Head of the Chalhoub Group’s greenhouse

In 2017, we started helping the Chalhoub Group, a leading luxury retailer in the Middle East in their digital transformation. One of the ideas that came out of our collaboration was to collaborate with external startups, in order to move the needle much faster.

Only one year later, the Greenhouse was launched!

We sat down with Dina Sidani, Head of the Greenhouse to better understand how Chalhoub Group is using corporate venturing to foster innovation in the Group.

Read the full article here


Big interest in Virgin Hyperloop One from Saudi Arabia

Virgin Hyperloop One Chairman Sultan Ahmed bin Sulayem said that any discussions with Saudi Arabia will take place following the implementation of hyperloop in India.

Following a recent round of funding, Virgin Hyperloop One has said it is now hoping to begin implementation of a hyperloop route between Pune and Mumbai.

Read more about Virgin Hyperloop


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UAE to announce sectors eligible for full foreign ownership in early 2019

Last month, the UAE issued a foreign direct investment law allowing overseas investors to own up to 100 per cent of UAE companies in selected sectors, up from the 49 per cent limit permitted in businesses outside free zones. The law is the latest in a series of reforms aimed at reducing the economy’s reliance on oil, stimulating economic growth and creating jobs for nationals following a three-year slump in oil prices.

A committee is being formed to study which sectors should open up for larger foreign ownership and is expected to hold its first meeting in December. The body will submit recommendations to the Cabinet for approval, following which the list of sectors will be released early next year.

Read more about the sectors eligible for full foreign ownership here


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Riyadh-based Misk and 500 Startups launch an accelerator for pre-seed and seed startups in MENA

500 Startups is partnering with Saudi-based Misk Innovation to launch an accelerator program for the pre-seed and seed stage startups in Middle East & North Africa, the firm announced today in a statement adding that the program will take place in Riyadh early next year.

According to the statement, Misk 500 MENA Accelerator is looking for early-stage tech-enabled startups that are based in MENA and have a working product with some traction, in the following fields: B2B, B2C, E-Commerce, FinTech, EdTech, HealthTech, IoT, Robotics, Artificial Intelligence, SaaS and Messaging services. The accelerator will only accept startups with full-time founder(s). As the program will be provided in English, the founders must have strong understanding of the language.

Read the full article or Apply to the accelerator now


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Noon hunts for acquisitions

Noon, the $1 billion e-commerce platform backed by billionaire businessman Mohammed Alabbar, is searching for acquisitions to bolster its operations, and new retail partnerships to serve an expanding base of shoppers.

The company struck a partnership last year with Kuwait’s MH Alshaya, which also bought an undisclosed stake in the venture.

“We recognise we’ll need to partner with other companies to achieve our objectives,” said Faraz Khalid, chief executive of Noon.

Read more about how Noon’s acquisition plan here


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About Duval Union Consulting

We are new-style management consultants focusing on transforming and growing organizations in a digital-first world with offices in Europe and the Middle East. New-style? Co-created business strategy, custom-made transformation trajectories and actual experienced business advisors are only some of our differentiators and why clients love to work with us. We design the future of your business together.

Click here to find out more on how we can help you make your company future proof

Duval Union Consulting – Digital Digest

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Duval Union Consulting
Friday, 16 November 2018 / Published in Digital
DIGITAL DIGEST

On a weekly basis we’ll highlight 4 articles that caught our attention while doing our research. We’ll show you key events or trends in the digital world that you shouldn’t have missed this week. All articles were gathered and processed in our Trendbase tool.


Self-driving boats: the next step for autonomous vehicles

Self-driving boats

This self-driving boat, created by researchers at MIT and the Amsterdam Institute for Advanced Metropolitan Solutions, could be a whole new kind of city infrastructure technology. 

Currently, the boat is just a prototype, but the autonomous vehicles could one day be used to do anything from carrying trash or deliveries to forming floating bridges or stages. First, the roboats need to learn simple tasks like docking in canals — the artificial intelligence is still a work in progress.

See more about the self-driving boat here


BlaBlaCar offers SNCF Ouibus buses

BlaBlaCar offers Ouibus

BlaBlaCar will repurchase Ouibus, a subsidiary company of SNCF. The French carpool platform also announced that it raised €101 million in funding from investors, including SNCF, which will become a shareholder. Both pieces of information initiate a long-term partnership between the two companies.

The acquisition of Ouibus, specialized in coach travel, allows BlaBlaCar for the first time to extend its activity beyond carpooling. The French unicorn, who announced that they have reached profitability for the first time last September after twelve years of existence, therefore diversifies its activities. Its goal? “Becoming the reference market for interurban road transport”, in partnership with SNCF.

Read more about Ouibus here


Alexa’s cousins have plans to infiltrate the financial industry

Alexa’s cousins have plans to infiltrate the financial industry

Could an automated assistant report to a chief financial officer? A robot vice-president, after all, might be ideal for repetitive tasks like looking up data from statements and preparing charts. Some support functions like billing and collections are mundane and mistake-prone enough that it seems better not to inflict them on a human.

Read more about your new colleague here


Facebook’s Watch strategies are evolving

Facebook's Watch strategies are evolving

Facebook Watch rolled out globally in late August after a year of testing in the US and since then, Watch has been employing some of the same tactics as YouTube to attract video creators, per Business Insider.

During tests, Facebook was restrictive in the types of content it allowed in Watch. In part, the platform was limiting because it funded the shows, but also because it hoped to figure out what types of videos would work. Publishers had to pitch shows to Facebook, and then decide between monetizing via a one-time check from the social giant, or a 55/45 ad revenue split.

Read more about Facebook’s Watch here


About Trendbase

Trendbase LogoAll trends were gathered and processed in Trendbase. Trendbase is a tool that helps you to gather and categorize industry trends, identify those trends and add context to them and to share that knowledge within your organization to inspire and educate people.

About Duval Union Consulting

We are new-style management consultants focusing on transforming and growing organizations in a digital-first world with offices in Europe and the Middle East. New-style? Co-created business strategy, custom-made transformation trajectories and actual experienced business advisors are only some of our differentiators and why clients love to work with us. We design the future of your business together.

Click here to find out more on how we can help you make your company future proof

We Visited Chalhoub Group’s Greenhouse in Dubai

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DUC MENA
Tuesday, 13 November 2018 / Published in Digital, Corporate Venturing

In 2017, we started helping the Chalhoub Group, a leading luxury retailer in the Middle East in their digital transformation. One of the ideas that came out of our collaboration was to collaborate with external startups, in order to move the needle much faster.

Only one year later, the Greenhouse was launched!

We sat down with Dina Sidani, Head of the Greenhouse to better understand how Chalhoub Group is using corporate venturing to foster innovation in the Group.

Dina, can you tell us more about the Greenhouse?

The Greenhouse has 2 key activities. On the one hand, we have our retail-tech accelerator to partner with scale-ups from all over the world. We try to do co-pilots with them and our brands to test their solutions in our stores and online. If the proof of concept is validated after 3 months – and we see success based on pre-defined KPI’s – we then continue with them in a more commercial way.

On the other hand, we have Ibtikar, which is our program focusing on the intrapreneurs in our company and aims to encourage everyone from the Chalhoub Group to submit their ideas. These all go through a selection process and once selected, the co-worker then gets the funding and dedicated time to convert the submitted idea into a viable business.

What are the most sought-after solutions amongst startups for the Chalhoub Group?

Most of the corporate sponsors of the Greenhouse (mainly the brands in our Group) want to know when core customers come into the store and understand (and answer) their needs in a better way.

Secondly, we are constantly experimenting with ways to deliver a better in-store experience for our customers through personalization, customization, etc.

Finally, we are looking very much into the area of in-store analytics. We have access to basically all the information from our online channels, so it’s a no-brainer to try and get the same level of insights from our offline points of sales as well.

How often do the startups interact with Chalhoub Group’s brands?

We’ve been pleasantly surprised by how proactive and engaged our corporate sponsors have been with the selected startups. All of them are working on more than one PoC (proof of concept) already, and we are just getting started.

It’s an important responsibility from our side to ensure the connection between the “speedboats” in the Greenhouse and the big “mothership”, that is the Chalhoub Group.

What would be your advice to entrepreneurs and startups in the region to get closer to corporates like Chalhoub Group?

First and foremost: build a solution to an actual problem.

Once there is this “Problem/Solution-Fit”, startups then need to make sure they talk to the right corporate decision-maker inside the companies they want to collaborate with.

I can’t count the times anymore a startup said to me that they “reached out to this person or this person.” But in fact, they are not reaching out to the right decision makers.

My advice would be to always map the corporate stakeholders who could be interested in your solution, but also have the decision-making power – or can refer you to these people – in the company.

Who joined the Greenhouse?

After receiving more than 100 applications from 28 countries, Chalhoub Group selected 5 startups to join the acceleration program:

SizeMe: fitting and sizing service for clothes and shoes (https://sizeme.com/)

EuroPass: Chinese mobile payment solutions (http://europasschina.com/en/)

StoreDNA: plug & play in-store technology to collect customer behavioural data (https://storedna.co/)

Brandquad: digital collaboration platform for retailers and brands (http://brandquad.io/)

Phygitalmind: saas-based suite digitizing in-store retail processes (https://phygitalmind.com/)

Watch the full interview of Dina Sidani here:

Read our Corporate Venturing Book

The newest book of Dado Van Peteghem (from Duval Union Consulting) and Omar Mohout (Sirris) provides insights in the different strategies and tactics to accelerate innovation and growth through collaboration, as well as plenty of cases as examples where these methods are successfully applied. It’s a no-nonsense, ready-to-apply comprehensive guide for creating and reviewing your corporate venturing strategy as a strategic instrument to thrive in this fast-changing world.

The book will provide guidance, insights, perspective and inspiration for anyone that has an interest in corporate venturing as a strategy to accelerate growth. Whether you are a large corporate or an upcoming player in the market.

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Learn more about Duval Union Consulting

We are new-style management consultants focusing on transforming and growing organizations in a digital-first world with offices in Europe and the Middle East. New-style? Co-created business strategy, custom-made transformation trajectories and actual experienced business advisors are only some of our differentiators and why clients love to work with us. We design the future of your business together.

> Click here to find out more on how we can help you make your company future proof

Digital Middle East – The 4 Digital News of the Week

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DUC MENA
Sunday, 11 November 2018 / Published in Uncategorized, Future Proof Middle East

A lot is going on in the Middle East in terms of digital transformation and innovation.
Every week we’re listing the most important bits and bites you shouldn’t have missed.


Subscribe here to receive our Digital Middle East Newsletter


Saudi Arabia builds its first 3D printed house

Saudi 3D Printed House

Saudi Arabia has built its first 3D printed house located in Riyadh which aims to adopt innovation techniques in the kingdom. The house, which is situated on Housing Ministry land west of King Khalid International Airport, was built by Dutch technology firm CyBe.

The project will be open to industry specialists for five days soon, and those interested can book an appointment via housing.sa/3d.

Learn more about this project here

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Spotify is preparing for launch almost all across MENA

Spotify

Spotify, the world’s leading music streaming service has finally made its way to the Middle East & North Africa. As reported by MENAbytes earlier this year, the company’s music streaming services are now available in many countries of the region but limited to invitations only.

Spotify’s website now has country-specific pages for all these countries that allow you to request an invite, without specifying how long it could take before you receive one.

Learn more about the launch of Spotify in MENA


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Kuwait bourse seeks to create VC platform to finance startups

Kuwait Bourse

The Kuwait Stock Exchange plans to set up a venture capital market to attract and support the country’s growing startups, the first idea of its kind in the Gulf region, the bourse’s chief executive said.

Khaled al-Khaled, the chief executive of Boursa Kuwait, wants to build a platform that can attract, keep and grow these companies so that they can eventually list on its main market.

Learn more about Kuwait’s VC platform here


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UAE Issues Over 600 Licences for Social Media Influencers

Influencer License

All influencers and online media sites, which usually take on brand advertising and sponsorships, must apply for two licences to legally operate in the country – one is an e-media licence with a starting cost of Dh15,000 and a trade licence, the cost of which varies in category between free zone and mainland, according to the NMC.

More than 600 social media influencers have registered their online work with the National Media Council (NMC) over the past five months, according to the agency’s latest update.

Learn more about Licences for Social Media Influencers


About Duval Union Consulting

We are new-style management consultants focusing on transforming and growing organizations in a digital-first world with offices in Europe and the Middle East. New-style? Co-created business strategy, custom-made transformation trajectories and actual experienced business advisors are only some of our differentiators and why clients love to work with us. We design the future of your business together.

Click here to find out more on how we can help you make your company future proof

Duval Union Consulting – Digital Digest

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Duval Union Consulting
Friday, 09 November 2018 / Published in Digital

On a weekly basis we’ll highlight 4 articles that caught our attention while doing our research. We’ll show you key events or trends in the digital world that you shouldn’t have missed this week. All articles were gathered and processed in our Trendbase tool.


‘Human brain’ supercomputer with 1 million processors switched on for first time

SpiNNaker

The world’s largest neuromorphic supercomputer designed and built to work in the same way a human brain does, has been fitted with its landmark one-millionth processor core and is being switched on for the first time.

The newly formed million-processor-core Spiking Neural Network Architecture (SpiNNaker) machine is capable of completing more than 200 million million actions per second, with each of its chips having 100 million moving parts.

Read more about the SpiNNaker supercomputer here


Amazon will begin selling an exclusive line of health devices

Jeff Bezos

Amazon is offering an exclusive brand of consumer-focused medical devices to help consumers manage diabetes and hypertension, according to CNBC. The brand, dubbed Choice, was developed by health consultancy firm Arcadia Group. Choice will initially include blood pressure cuffs and glucose monitors with supporting mobile apps that offer measurement tracking and reminders.

Read more about Amazon’s Health offering here


The world’s first robot delivery service is launching in the UK

Starship delivery

Starship launches robot package delivery service in the UK. The dream of having a robot deliver packages to your home is now real, provided you live in the right part of the UK. Starship Technologies has launched a ground-based robot package service (the first in the world, according to the company) in Milton Keynes.

Read more about this new Robot Delivery Initiative here


Walmart is building an AI lab inside one of its store

Walmart is building an AI lab inside one of its has just announced its plans to launch what it’s calling an Intelligent Retail Lab inside one of its stores in Levittown, New York.

The idea is to test both associate and customer experiences. For example, Walmart wants to use artificial intelligence to better identify when items are running low on stock so that it can proactively replenish the stock. Lead by an internal team called Kepler, Walmart also envisions using the technology to identify spills, better understand when shopping carts are running low near the entrance and identify when items are on the wrong shelf.

Read more about Walmart’s Project Kepler here


About Trendbase

Trendbase LogoAll trends were gathered and processed in Trendbase. Trendbase is a tool that helps you to gather and categorize industry trends, identify those trends and add context to them and to share that knowledge within your organization to inspire and educate people.

About Duval Union Consulting

We are new-style management consultants focusing on transforming and growing organizations in a digital-first world with offices in Europe and the Middle East. New-style? Co-created business strategy, custom-made transformation trajectories and actual experienced business advisors are only some of our differentiators and why clients love to work with us. We design the future of your business together.

Click here to find out more on how we can help you make your company future proof

Realtors, time to wake up!

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Duval Union Consulting
Tuesday, 06 November 2018 / Published in Digital

The real estate market is showing strong continuing growth and with it, investments in real estate tech have increased steadily these recent years. Venture capitalists have been pouring money into real estate tech, focusing mostly on startups trying to disrupt the residential real estate market. SoftBank’s nearly $100 billion strong Vision Fund has been leading the way with smaller deals, like Belgian realtor tool developer SweepBright’s recent €2,3 million funding, in their wake.

Softbank startups

5 scaleups that are seriously disrupting the real estate market

The graph by CB Insights shows that the total sum of investments in 2018 has already superseded that of 2017 by half a billion dollar and has grown nearly eightfold since 2013, without showing signs of slowing down. It’s worth noting that these numbers don’t even include WeWork, that raised almost $6 billion last year alone.

real estate financing

So what is real estate tech (or proptech, if you like) exactly? According to Tearsheet, it can be defined as “a set of cross-industry technologies changing the way we research, rent, buy, and manage property.” Pretty straightforward, right? So why is it becoming such a hot topic amongst venture capital funds and real estate incumbents, who are getting in on the action through funds such as Fifth Wall, MetaProp NYC & Navitas Capital?

Real estate value

I already gave away one of the most important reasons at the very beginning of this post, namely the sheer size and favorable economics of the real estate market. The housing market alone in the U.S. is valued at a cumulative $31,8 trillion — in Belgium the total value of privately-owned real estate amounts to about €1,4 trillion. On top of that, as seen on this graph by bank ING, the yearly growth of house prices in Belgium (grey bars) has continued to stay positive versus inflation (orange bars) in recent years and is expected to stay positive, with an expected yearly growth of 3,4 percent of prices (houses and apartments) in 2018, as estimated by Standard & Poor’s.

The housing market alone in the U.S. is valued at a cumulative $31,8 trillion  

Secondly, as Hunter Perry, senior manager of strategic growth at Compass, puts it; “modern technology has a knack for consolidating and collapsing industries without a single leader.” The real estate industry is hugely fragmented, illustrated by the total number of realtors in Belgium that recently reached an all-time high of over 10.000. Moreover, the average age of a realtor is 46 years, most agencies employ less than 3 realtors and have a hard time finding tech-savvy talent. This creates an ideal environment for a strong tech-driven player to emerge that takes a large part of the market by offering a superior service.

The fragmentation of the real estate industry, combined with low digital adoption rates by realtors, create an ideal environment for a strong tech-driven player to emerge that takes a large part of the market by offering a superior service. 

real estate search

Which brings me to my last point — the gap between consumers’ digital expectations and the current quality level of solutions offered by incumbent real estate brands. Research by Nationwide Mortgages in the U.S. uncovered how consumers are generally becoming more tech-savvy, as more millennials hit the market looking for properties. It’s worth noting that 58 percent of millennials actually found their home on a mobile device. Eventually, consumers that have grown up with efficient, transparent and speedy digital solutions to manage most things in their life, will demand the same when researching, buying, renting or managing properties, even if research shows us that the number of real estate transactions that happened purely online only amounts to roughly 10 percent today. The millennials are coming of age, buying homes, and 74 percent of them want help understanding the purchasing process so there is definitely a need for good real estate solutions and guidance — the question is who will capture their attention with an unburdening, slick and digital-first solution.

58 percent of millennials in the U.S. found their home on a mobile device

Conclusion

We’ve been seeing initiatives trying to disrupt the real estate market ever since the launch of marketplaces nearly 20 years ago. Today, investments are focused on data- and tech-enabled services like Compass, iBuying platforms like Opendoor and space arbitrage businesses (e.g. WeWork, offering physical spaces for a shorter duration than previously possible). These investments are driven by the size of the market, the fragmentation of the market and the disconnect between consumers’ digital expectations and the current quality level of solutions offered by incumbent real estate brands.

The next frontier will be to use data generated from smart buildings to optimize & automate property management, to further analyze the ever-expanding sets of big data to better match supply & demand, to come up with ingenious solutions to enable new ways of co-living and to build ecosystems that regroup every imaginable service regarding one’s physical property.

What a time to be alive.

Trendbase Logo

All trends were gathered and processed in Trendbase. Trendbase is a tool that helps you to gather and categorize industry trends, identify those trends and add context to them and to share that knowledge within your organization to inspire and educate people.

  • https://venturebeat.com/2017/12/19/lemonade-raises-120-million-from-softbank-others-to-take-its-chatbot-based-insurance-service-global/
  • https://venturebeat.com/2018/09/27/home-selling-startup-opendoor-raises-400-million-from-softbank/
  • https://venturebeat.com/2018/09/27/real-estate-platform-compass-raises-400-million-from-softbank-others-at-4-4-billion-valuation/
  • https://venturebeat.com/2018/07/12/softbank-backed-construction-startup-katerra-to-open-a-california-factory/
  • https://venturebeat.com/2017/07/27/wework-grabs-500-million-investment-to-expand-its-shared-work-spaces-across-china/
  • https://www.tearsheet.co/wtf/wtf-is-proptech
  • https://www.cbinsights.com/research/briefing/future-real-estate-tech/
  • https://www.forbes.com/sites/forbesrealestatecouncil/2018/06/27/why-venture-capitalists-are-investing-billions-into-real-estate-technology/#27d029af78ac
  • https://trends.knack.be/economie/immo/vastgoed-belgen-is-1-412-miljard-euro-waard/article-normal-979639.html
  • https://www.ing.be/nl/retail/my-news/economy/real-estate-focus
  • https://www.tijd.be/netto/dossiers/luxevastgoed/vastgoedmarkt-is-taaier-dan-gedacht/10053583.html
  • https://www.tijd.be/ondernemen/diensten/nog-nooit-zo-veel-vastgoedmakelaars-in-belgie/9910327.html
  • https://lib.ugent.be/fulltxt/RUG01/000/941/529/RUG01-000941529_2010_0001_AC.pdf
  • https://www.nationwidemortgages.net/millennials-housing-market.html
  • https://www.forbes.com/sites/valleyvoices/2018/02/13/future-of-real-estate-tech/#49901f981c13

About Charles Decree

Charles

Charles helps our clients with understanding the impact of future digital breakthroughs on their business.

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